The VOICE Customer Service Training also offers:

  • Customer service script writing - By providing example phone scripts that are prepared for certain difficult to handle situations, employees can get through these calls with ease and professionalism. Phone scripts also deliver a consistent message to the customer regarding specific needs. Through working with the appropriate management staff, we develop phone scripts to fit any business.

  • Flow-charting effective phone trees - 67% of customers have hung up the phone out of frustration because they could not talk to a real person (source: American Express Survey, 2011). As your customer service consultants, we also provide phone tree consulting.  Our process includes evaluating the current phone tree message, prioritization of the various types of calls based on available data, and providing a gap analysis and recommendations report. 

  • Developing customer service standards - we can assist in helping you come up with the performance metrics that you want your staff to be evaluated and that will help increase revenue for your organization. This is a collaborative process with The VOICE Customer Service Training founder, Beth Boen.

  • Implementing the right tracking system for your organization - we can help you evaluate whether a mystery shopping program, customer satisfaction surveys, and/or new or existing phone system is the best fit for your organization's budget and needs.

  • Customer satisfaction surveys - we can assist you in setting up email, print, and/or online customer satisfaction surveys.

Contact us for custom price quotes on any of our consulting services.

The VOICE Customer Service Training is located in metro Denver, CO. We provide in-person customer service training workshops for Denver metro, Colorado, and the U.S. Additional travel fees apply outside of Denver metro.