Customer Experience & Customer Service Beliefs
Customers having remarkable experiences during the customer life cycle is dependent on delivering exceptional customer service consistently, every step of the way. This one strategy can add thousands to your bottom line.
Many studies and statistics that prove this. Regardless of department or position, delivering positive customer experiences and exceptional customer service is everyone's job, and it plays a major role in repeat business and new business growth. Customers who have a positive customer experience and receive exceptional customer service will be loyal, repeat customers who will refer to your organization
Our Customer Experience Mission:
We're on a mission at The Voice Customer Experience - to restore the lost art of providing positive customer experiences and exceptional customer service. The Voice CX believes the tide can be turned on negative customer experiences and poor customer service becoming the norm!
How does your organization become exceptional at providing customer experiences and customer service? It starts with the basics and beyond. The Voice Customer Experience believes that metrics need to be put in place to know where an organization's customer engagement, customer satisfaction, customer retention and customer service level is at and to always be tracking it. Some organizations track and measure customer service very well by having well-developed customer service standards, taking customer satisfaction surveys, recording phone calls and/or using mystery shopper programs. Other organizations think they are doing well, but have no data to prove it. When these organizations put metrics into place, many who think they are doing a fine job with customer service, find out their staff is not even doing the basics consistently. Tracking and measuring customer experience is a newer concept and few organizations are doing this. Wherever your organization is in this journey, The VOICE Customer Experience can help!
Our customer experience consulting and customer service training programs offer a variety of services to help businesses improve customer experiences at all touchpoints and customer service in all departments and at all levels.
Our customer experience services and customer service training offers:
- customer experience consulting, customer journey mapping, and touchpoint evaluations and recommendations
- customer service training workshops
- non-custom, out-of-the box, on-site customer service training workshops
- do-it-yourself, turn-key customer service training manual and kit
- public workshops
- developing customer service standards
- implementing the right tracking system for your organization
- customer satisfaction surveys
- customer service script writing
- flow-charting effective phone trees
The Voice Customer Service Training program is ideal for sales people, in-bound call takers, customer service representatives, receptionists, and more.
The Voice CX founder and customer service trainer
Beth Boen has more than 30 years of experience in sales, marketing, and customer service. She describes herself as, "a customer advocate and customer service enthusiast". She is passionate about teaching others what she has learned about growing business by providing positive customer experiences and exceptional customer service. Read more about Beth Boen.
Call 303.981.1541 TODAY for a free customer experience phone consultation or schedule a FREE online demo of our customer service training.
The Voice Customer Experience and Customer Service Training is located in metro Denver, CO. We provide in-person customer service training workshops for Denver metro, Colorado, and the U.S. Additional travel fees apply outside of Denver metro.
The Voice CX
Metro Denver, CO
Beth is extremely professional and knowledgeable. One of the biggest challenges for customer service is dealing with difficult customers. Beth addressed this problem in depth, tailored specifically for our business.Sue Carlton, Denver Museum of Nature & Science