Customer Service ROI

Most businesses in the US experience between 20 - 50% customer turnover annually. Providing exceptional customer service can help decrease customer turnover and maintain a solid customer base. This often means the difference between success and failure. Investing in customer service training and providing exceptional customer service has a significant return on investment as can be seen by using the ROI calculator below.

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Average dollar amount of a customer sale Profit dollar amount of that customer sale How many times during your average customer's lifetime will they buy your products/services again? How many customers a year do you estimate have left your company, or would not come back due to a service related problem they had, be-it their fault or your company's fault?

 

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