Beth Boen is on a mission at The VOICE Customer Service Training - to restore the lost art of providing exceptional customer service and turn the tide on poor customer service becoming the norm! Her blogs contain tips on how to provide exceptional customer service in everything you do!
Customer Pet Peeve #11
"What, am I invisible? I have been standing here for 5 minutes. Do you think you have a better chance at making a sale to a co-worker."
A friend of mine went into a store with her husband to buy a washer and dryer set. It was an urgent need as their washer had just broke. They walked into the store and no one greeted them. All the salespeople were congregating around the counter talking to each other without acknowledging the customer. The couple walked to the washer and dryers and looked around, standing there for more than five minutes. No one ever came up to them. They were wanting to make a purchase and this store had a great sale. After a few more minutes, they decided to go and pay more money elsewhere for the washer and dryer they wanted to purchase. Yes! Consumers are willing to pay more for a positive customer service experience. A store can have the best sale prices, but if the sales staff never greets the customer or asks if they need any help, that customer will go to a competitor and pay more.