Beth Boen is on a mission at The VOICE Customer Service Training - to restore the lost art of providing exceptional customer service and turn the tide on poor customer service becoming the norm! Her blogs contain tips on how to provide exceptional customer service in everything you do!
The 5 W's & H of Exceptional Customer Service Part 6
Common questions people ask me are usually the 5 W's and H of providing exceptional customer service (who, what, where, when, why, and how). My last blog was on why is exceptional customer service so important? This final blog in our series of six is the how.
How should exceptional customer service be provided? Making sure your staff is properly trained is most important. Here are some tips to get started.
Before your embark on staff training, explain to your staff why delivering exceptional customer service is so important. Google "customer service statistics" and share some of those with your staff.
When you are ready to make the commitment to providing exceptional customer service throughout the entire customer experience, make it part of your company culture. The commitment to deliver exceptional customer service needs to come from the top down and be part of the company’s culture. This means putting in place policies that will improve internal customer service. An example of a policy you could put into place to ensure excellent internal customer service is a zero tolerance gossiping policy.
Once your staff understands how serious you are about customer service and why it is so important, they will make the effort to provide that kind of exceptional customer service that will help you grow your business.
Figure out what your training budget is to provide your staff with customer service training. If you know the lifetime value of one customer, that is a good place to start. If you need help figuring this out, we can provide you with how to do this on our complimentary phone consultation
The VOICE Customer Service Training provides training for any company’s budget needs. We don’t want price getting in the way of businesses having the know-how of delivering exceptional customer service.
Whatever you decide your company needs for customer service training, The VOICE Customer Service Training is here to help. Give us a call, email us, or chat online to request a complimentary phone consultation.