BETH BOEN, Speaker | Trainer | Consultant, The Voice CX

Dare to Deliver the WOW Factor

You want WOW customer service stories your customers will tell. In a day and age where poor customer service has become the norm, WOWing your customers with service will elevate your organization’s reputation. Committing your organization to providing the most exceptional customer service possible will have dramatic effects on your bottom line by improving customer retention, increasing positive word of mouth advertising and referrals. Studies have shown that organizations who consistently provide exceptional customer service can often times spend half the money in marketing and be twice as profitable as a company who does not. 

What your organization will learn: 

  • The importance of providing exceptional customer service 
  • Tips on how to develop your WOW factor 
  • Basic and beyond customer service skills in which many organizations fall down 
  • How to evaluate your own organization’s customer service – the absence of feedback does not equate satisfaction 

Base price $1,000 + $20 per participant fee (travel fees outside Denver metro may apply). Keynote talks range between 45-60 minutes.

How to Attract, Hire and Retain Top Talent 

With the Colorado employment market having the lowest unemployment rate in the nation how do you ensure your organization can attract, hire and retain top talent? This keynote will tell you how! Beth Boen went undercover for 4 months, applying and interviewing for jobs to see how employers did at attracting top-talent. Beth shares her stories and provides insights on attracting top-talent. Additionally, Beth will share her stories of being a top-producing, high-performing employee during her 18-year professional career in the corporate world. She worked her way up from a door-to-door newspaper subscription salesperson to a top executive as a Corporate Marketing Director. During those years, Beth encountered a variety of amazing mentors and supervisors and several supervisors who almost made her give up. 

What your organization will learn: 

  • How to provide exceptional internal customer service to potential employees, current employees, co-workers and peers that will attract and retain top talent 
  • How to identify and deal with an “office bully” who may be flying under the radar because they are a top producer, but is driving employees away or giving your place of business a bad reputation on employee review websites like Glassdoor and others 
  • Tactics on recognizing and retaining top talent. Turning over top talent in an organization can cost thousands of dollars. 

Base price $1,000 + $20 per participant fee (travel fees outside Denver metro may apply). Keynote talks range between 45-60 minutes.

About Beth Boen:

Beth Boen is one of the most passionate people who is focused on turning the tide on bad customer service becoming the norm! Bad customer service no longer surprises Beth, great customer service does! Beth is on a mission to restore the lost art of providing positive customer experiences and exceptional customer service. 

In 2005, after 18 years in the corporate world, Beth Boen left her position as a Corporate Marketing Director to start her own company and follow her passion. Beth is the owner of The Voice Customer Experience, providing customer experience consulting (the “new marketing”), customer service training, and mystery shopper services. Beth has extensive experience in sales, marketing, and customer service. Beth has developed and authored her own curriculum from hundreds of hours of research and continuing education, as well as drawing upon her own experience. From door-to-door newspaper subscription salesperson to professional customer service enthusiast and speaker, Beth Boen has the breadth of experience to bring a lively keynote to any organization. 

Beth Boen has helped her clients get on Denver Business Journal’s fastest growing private companies list and in her corporate career she was awarded many top honors and awards for community involvement, sales, and marketing accomplishments. Beth has provided customer service training for corporations as large as Ball Corporation, as well as small businesses. She has provided training in various industries: government, manufacturing, healthcare, business services, consumer services, as well as mission-driven non-profit organizations. 

Regardless of an organization’s size or industry, it is every person’s and department’s responsibility to provide exceptional customer serviceA customer service breakdown anywhere along the customer journey can make the overall customer experience negative. Providing exceptional customer service at each touch point of the customer journey to both internal and external customers will help organizations stand out from the competition. Training every employee in your organization to be responsible for WOW’ing customers with exceptional customer service will put your organization on the road to success!  

If your organization is looking for a speaker who is passionate about teaching people how to build long-term, loyal relationships that will convert more sales, produce endless referrals, and increase internal and external customer retention, Beth Boen is that person!