Includes 3 calls/1 scenario
Recommended to benchmark performance of 1 to 3 employees who answer your organization's phone. Best to use for simply identifying training needs for your staff.
Package expires 3 months from purchase date.
Includes 6 calls/2 scenarios
Recommended to benchmark performance prior to training and track progress after training of a phone staff size of 1-3 employees. Also recommended to take a performance benchmark for 3 to 6 employees to identify training needs.
Package expires 6 months from purchase date.
Includes 12 calls/3 scenarios
Recommended to benchmark performance prior to training and track progress after training of a phone staff size of 6 or more employees. Also recommended for ongoing tracking of any phone staff size.
Package expires 12 months from purchase date.
No set-up fee. No long-term contracts. No minimum monthly commitment.
We provide a complimentary phone consultation so you can see if our experience is a good match for your organization's mystery shopping needs.