Newspaper Specific Training

According to the NAA Readership Study — The Power to Grow Readership, delivering excellent customer service is one of eight imperatives to grow readership.

The VOICE offers a unique customer service training program just for the newspaper industry. Designed by a 17-year newspaper professional and circulation marketing consultant specializing in subscriber acquisition and retention, Beth Boen Owner of CreativeXchange Marketing delivers a customized training specific to your newspaper's needs.

• Customized in-person workshops
• Web-based training (Coming Soon!)
• Mystery call packages
• Script writing

Newspaper Resume:

From selling newspaper subscriptions and advertising, to marketing and customer service, Beth Boen as a thorough knowledge of all departments.

Lehman Communications Corporation 2002-2006

• Marketing Consultant
• Corporate Marketing Director

Copley Newspapers 1987-2000

• Senior Marketing and Promotions Manager
• Circulation Sales and Promotions Manager
• Circulation Zone Sales Manager
• Circulation District Sales Manager