303.981.1541 | Contact Us

Affordable Customer Service Training

Pricing

Recorded Mystery Shoper Call Subscriptions

Mystery shopper calls are included with the price of a customer service training workshop.  Some clients who have their own in-house customer service training simply purchase a package of recorded mystery shopper calls to assess ongoing training needs of their employees.  Other clients who go through The VOICE Customer Service Training workshops continue on with an annual subscription to receive recorded mystery shopper calls throughout the year.

  • Up to 25 per year = $35 each
  • 26-50 per year = $30 each
  • 51+ per year = $25 each
  • Set-up fee may apply for new clients

Script Writing

Purchase a package of scripts and utilize our services throughout the year.

  • Up to 5 scripts = $40 each
  • 6-10 scripts = $35 each
  • Additional scripts in the same year = $30 each
  • Set-up fee may apply for new clients

In-Person Workshops - Instant Online Quote

Workshops are priced according to number of participants, mystery calls, customization and a variety of other factors. To get a preliminary estimate, fill out the pricing calculator below.

Number of participants:
Number of departments receiving training:
Number of mystery calls to be conducted:
Number of workbooks
Printed in:

Number of customer survey calls (optional):
Will you need more than one session? (Check all that apply)
Second session same day
Second session second day
Third session second day
Email Address

The Denver Office of Economic Development is offering training subsidies for qualifying businesses and training. Complete information can be found on the Denver Office of Economic Development website.

The VOICE Customer Service Training will travel outside the local metro Denver, CO area for in-person workshops in Colorado, metro Chicago, IL and metro Houston, TX.  Travel expenses are not included in pricing calculator and will be estimated separately.

Customer service training workshops can also be provided to groups of individuals from various businesses and customized to time constraints.  Contact us for a custom estimate.

Testimonials

"In 2008, we saw an increase in customer sales preferences for both online and on the phone. Responding to that, we engaged Beth Boen to lend her expertise. Results were AMAZING! Beth helped us “raise the bar” on establishing customer service standards, procedures, training and a cultural shift. Her direction helped us increase revenue, decrease costs and increase customer satisfaction. "

MaryAnn Stack, Director of Technology Development
Denver Museum of Nature & Science

It's A Fact

Unacceptable customer service experiences are told to as many as 10 people who in turn tell 5 more people.

Contact Us for a Free Quote