Customer Service Rants & Raves

If you are going to have your calls screened, make sure it does not sound like you are having your calls screened. Better yet, don’t screen phone calls – should not every call be important? Today, I made a couple of calls and it clearly sounded like the...Read More

“No”, you may say, but let me tell you a story about a very successful marketing company. This company is successful because of the great reputation it has built. Good word of mouth advertising as a result of exceptional customer service and top-qual...Read More

When I think of our customer service training programs, I think more of the in-person or over the phone training. However, today I am thinking about driving etiquette. I was coming up to a 4-way stop sign intersection. My vehicle and a commercial ...Read More

Recently, we took a toy back to Toys R' Us. We had the gift receipt and the toy was never opened - still its original packaging. We were denied a refund, and only offered a store credit, which we did not need or want. After telling them we did not w...Read More

I'm reading my rants and raves blog list and realized how many rants there are and how few raves there are. Is it because great customer service rarely happens anymore? Or, is it because we quickly forget about it? I'd like to think I am the type ...Read More

For those who like to make web inquiries, there is nothing more frustrating than making a web inquiry and never hearing back from the company which you made the inquiry. Additionally, some websites do not even have a contact form, so you are force...Read More

Today, I visited a prominent party supply store chain in Littleton, CO. I was looking for costumes and other party supplies for a super hero costume party we are having for my son this weekend. I was in the costume section and most things were in ...Read More

The Denver Office of Economic Development is offering training subsidies for qualifying businesses and training. Complete information can be found on the Denver Office of Economic Development website. ...Read More

When I started the "Rants and Raves" blog, I told myself, this is not going to be all about bad customer service (rants). I am committed to also writing about the great customer service experiences (raves). Either I am the most unlucky person or g...Read More

What does customer service have to do with marketing? EVERYTHING! Companies who provide ongoing exceptional customer service often spend half the money in marketing and attain twice the results. Additionally, companies who employ sales reps think ...Read More