Customer Service Rants & Raves

Last week we decided we needed to get some lawn maintenance to revive our back yard. I did a Google search for the specific problem we were having and started calling from the top of the list. The first company I called was one of the well-known franchi...Read More

Have you found that customer service within governmental agencies, municipalities and counties to be terrible? I can honestly say that I have never had a good customer service experience when dealing with governmental, city or county employees. ...Read More

A question – when a store prints an ad and the offer limitations are hard to find, is that good customer service? I did my weekly grocery shopping yesterday at a local grocery store. Many items I normally purchase were in the sales flyer. I expec...Read More

If you are going to have your calls screened, make sure it does not sound like you are having your calls screened. Better yet, don’t screen phone calls – should not every call be important? Today, I made a couple of calls and it clearly sounded li...Read More

“No”, you may say, but let me tell you a story about a very successful marketing company. This company is successful because of the great reputation it has built. Good word of mouth advertising as a result of exceptional customer service and top-qual...Read More

When I think of our customer service training programs, I think more of the in-person or over the phone training. However, today I am thinking about driving etiquette. I was coming up to a 4-way stop sign intersection. My vehicle and a commercial ...Read More

Recently, we took a toy back to Toys R' Us. We had the gift receipt and the toy was never opened - still its original packaging. We were denied a refund, and only offered a store credit, which we did not need or want. After telling them we did not w...Read More

I'm reading my rants and raves blog list and realized how many rants there are and how few raves there are. Is it because great customer service rarely happens anymore? Or, is it because we quickly forget about it? I'd like to think I am the type ...Read More

For those who like to make web inquiries, there is nothing more frustrating than making a web inquiry and never hearing back from the company which you made the inquiry. Additionally, some websites do not even have a contact form, so you are force...Read More

Today, I visited a prominent party supply store chain in Littleton, CO. I was looking for costumes and other party supplies for a super hero costume party we are having for my son this weekend. I was in the costume section and most things were in ...Read More