Services
The VOICE Customer Service Training offers a variety of services to help
businesses improve customer service in all departments and at all levels.
This is a customized training workshop, specific to your business's needs. A series of mystery calls and other assessments are conducted to determine how The VOICE can best serve your organization. Delivered in a manner to encourage participation, attendees receive the most benefit.
Through a comprehensive training outline and 1/2 day participative training, your staff will come away with a renewed commitment to serving the customer.
| How the program works |
| Step one: | Phone consultation with management. |
| Step two: | Assessments are conducted in the form of mystery calls to various departments, self evaluation forms and in some cases our clients ask us to perform telephone surveys with their customers. Results help to determine the need for customer service training. |
| Step three: | After reviewing the assessment results, management decides on the appropriate course of action for training. |
| Step four: | A customized training program for your
business is developed and delivered in a participative format to engage attendees. |
Subscribe to web-based training that can be used with employees throughout the year. Your staff can view a narrated online presentation supplemented with a downloadable e-workbook. This training is convenient for individuals and groups. It also provides a great tool for participants to reinforce
training and assists in training of new employees. For businesses who have
received the in-person workshop, discounts are available.
This is a great place to start improving customer service. Mystery calls to designated departments provide a baseline of current customer service skills. These results reveal training needs as well as a means to recognize employees who provide over-the-top customer service. Mystery calls can be done throughout the year to assess ongoing training needs.
Quantity discount and discounts to businesses having received either the in-person workshop or web-based training are available.
By providing example scripts that are prepared for certain difficult to handle situations, employees can get through these calls with ease and professionalism. Scripts also deliver a consistent message to the customer. Through working with the appropriate management staff, we develop scripts to fit any
business. Quantity discounts are available.