Our Customer Service Training & Consulting Beliefs
Customers having remarkable experiences during the customer transaction cycle is dependent on delivering exceptional customer service consistently, every step of the way. This one strategy can add thousands to your bottom line.
If you are visiting our website you already know this and are most likely aware of the studies and statistics that prove this. You also know that regardless of department or position, delivering exceptional customer service is everyone's job, and it plays a major role in repeat business and new business growth. Customers who receive exceptional customer service and have a remarkable customer experience will be loyal, repeat customers who will refer to your organization
Our Customer Service Mission:
We're on a mission at The VOICE Customer Service Training - to restore the lost art of providing exceptional customer service and turn the tide on poor customer service becoming the norm!
How does your organization become exceptional at customer service and stay exceptional? It starts with the basics and beyond. The VOICE Customer Service Training believes that metrics need to be put in place to know where an organization's service level is at and to always be tracking it. Some organizations do this very well by having well-developed customer service standards, taking customer satisfaction surveys, recording phone calls and/or using mystery shopper programs. Other organizations think they are doing well, but have no data to prove it. When these organizations put metrics into place, many who think they are doing a fine job with customer service, find out their staff is not even doing the basics consistently. Wherever your organization is in this journey, The VOICE Customer Service Training can help!
Our customer service training programs offer a variety of services to help businesses improve customer service in all departments and at all levels.
Our services include:
- customer experience consulting
- customized, on-site customer service training workshops
- non-custom, out-of-the box, on-site customer service training workshops
- do-it-yourself, turn-key customer service training manual and kit
- public workshops
- developing customer service standards
- implementing the right tracking system for your organization
- customer satisfaction surveys
- customer service script writing
- flow-charting effective phone trees
The VOICE Customer Service Training is an ideal training program for sales people, in-bound call takers, customer service representatives, receptionists, and more.
Our founder and trainer
Beth Boen has more than 30 years of experience in sales, marketing, and customer service. She describes herself as, "a customer service enthusiast". She is passionate about teaching others what she has learned about growing business by providing exceptional customer service. Read more about Beth Boen.
Call 303.981.1541 TODAY for a free phone consultation or schedule a FREE online demo of our customer service training.
The VOICE Customer Service Training is located in metro Denver, CO. We provide in-person customer service training workshops for Denver metro, Colorado, and the U.S. Additional travel fees apply outside of Denver metro.