Things NOT to say to a customer and why!
Do business people really say these things?
It is shocking what I hear businesses say to customers that reek of bad customer service. The same business will say, "We have great customer service." or "We pride ourselves on having the best customer service." Unfortunately, these businesses don't realize they actually have a problem with their staff NOT providing the kind of service the owner thinks is being provided. Read More...
Sales Training vs. Customer Service Training
What does customer service have to do with sales and marketing? EVERYTHING! Companies who provide ongoing exceptional customer service often spend half the money in marketing and attain twice the results. Additionally, properly trained salespeople who have exceptional customer service skills are more likely to close the sale. Read More...
Check Your Junk Mail
For those who like to make web inquiries, there is nothing more frustrating than making a web inquiry and never hearing back from the company with which you made the inquiry. If you are a company spending valuable marketing dollars to drive traffic to your website, make sure you have someone responding promptly to web inquiries and make sure it is someone good in customer service! Read More...
The 5 W's & H of Exceptional Customer Service Part 2
Common questions people ask me are usually the 5 W's and H of providing exceptional customer service (who, what, where, when, why, and how). My last blog was on who should provide exceptional customer service and to whom? The next several blogs will cover each topic in detail.
What is exceptional customer service? Someone said to me once, “I provide a product and not a service so does customer service apply to my business?” Absolutely – it doesn’t matter if you provide a product or service, for a business to be successful and grow market share, you must provide exceptional customer service. Read More...