Customer Service Tips Blog

Common questions people ask me are usually the 5 W's and H of providing exceptional customer service (who, what, where, when, why, and how). My last blog was on why is exceptional customer service so important? This final blog in our series of six is the how.

How should exceptional customer service be provided? Making sure your staff is properly trained is most important. Here are some tips to get started. Read More...

when, why, and how). My last blog was on where should exceptional customer service be provided? My last two blogs in the series of six will cover the why and the how.

Why should exceptional customer service be provided? This is an easy question to answer. Read More...

Common questions people ask me are usually the 5 W's and H of providing exceptional customer service (who, what, where, when, why, and how). My last blog was on where should exceptional customer service be provided? The next few blogs will cover each topic in detail.

When should exceptional customer service be provided? Every time you have a customer interaction, be it on the phone, through your website, in-person, or by email. Read More...

Common questions people ask me are usually the 5 W's and H of providing exceptional customer service (who, what, where, when, why, and how). My last blog was on what is exceptional customer service? The next several blogs will cover each topic in detail.

Where should exceptional customer service be provided? That seems like an odd question at first. But, it really isn’t. Customers need to receive exceptional customer service everywhere along the customer transaction cycle or throughout the entire customer experience. Read More...

Common questions people ask me are usually the 5 W's and H of providing exceptional customer service (who, what, where, when, why, and how). My last blog was on who should provide exceptional customer service and to whom? The next several blogs will cover each topic in detail.

What is exceptional customer service? Someone said to me once, “I provide a product and not a service so does customer service apply to my business?”  Absolutely – it doesn’t matter if you provide a product or service, for a business to be successful and grow market share, you must provide exceptional customer service. Read More...

Common questions people ask me are usually the 5 W's and H of providing exceptional customer service (who, what, where, when, why, and how). My next several blogs will cover each topic in detail.

Who should provide exceptional customer service and to whom? "Oh, that's the customer service department." is what I hear, but it is not the customer service department. It is Read More...

Unfortunately, most companies seeking customer service training are not the companies who really need it. They are the ones who already know the importance of maintaining and improving their excellent customer service. The people with the, “Ehhh, it’s not that important” attitude are the companies I have people tell me, “Oh, you know XYZ Company could really use your training.” Sometimes the companies who need it don’t know they need it. Read more...

I’ve stayed quiet many years about some of the horrible work situations I have had to endure in toxic company cultures. It's something you think you are not supposed to talk about. It is definitely taboo to talk about on a job interview. But, what are the consequences of poor internal customer service and toxic workplace environments? To understand, let me share some of those stories with you. Read more...

Three weeks ago, I was at a networking event. I met some great business people and I looked forward to making some connections with some of them.

Yesterday, one of those individuals emailed me to set up a more in-depth, one-on-one meeting...kind of a get to know each other, learn more about each other's business type of meeting. I love to network almost to a fault. I love it so much, I'd rather do that than be in the office working. She emailed me to find out when we could get together. I took an honest look at my calendar, took into consideration the Labor Day weekend holiday in which I have a friend coming into town. I took a look at all my client deadlines, workload, and existing commitments. Then, I responded that the soonest I could meet would be the week of 9/11. Here is the reply she sent back to me: Read More.

You might answer the person who answers the phone, or the person who greets the customer when they come into your business. Well, it is not. It is marketing! Yes, the person or department responsible for marketing is the first line of contact responsible for providing exceptional customer service to your external customers.