Have you or a business you know fallen for any of these customer service myths? In this article, we look at what I consider to be five detrimental customer service myths that many decision makers might have heard or believe. Read more.
Customer Service Tips Blog
5 mistakes that will cost you customers!
There are many things that can drive customers away. In this article, I am only covering five of those mistakes. Making even one of these mistakes can cost you customers. Letting your customer know how busy you are. Customers want to think they are the most important customer you have. On a phone that one might take from a customer, this may sound like, “I only have a few mi ...
How to Attract, Hire and Retain Top Talent
Last year I did a little “field research” to improve upon my complimentary talk on “How to Attract, Hire and Retain Top Talent". It was eye-opening. I embarked on a three-month journey to see how companies actually did with the attraction part. I might say most failed miserably and I cannot say there was any one company that shined at this process. To really find out how compa ...